News for the 21st Century Lawyer


How Choosing a Big Lofty Goal Can Work In Your Favor

Turns out, there's a whole lot of psychological theory behind goal setting. "When it comes to the mental action of setting a goal, I like to ask the question: Without a goal what are we doing?" says Rachel Goldman, Ph.D., a clinical psychologist who sp

5 Customer Experience Strategies That Work

Research by HBR found that companies who skillfully manage and execute customer experience strategies reap enormous rewards. They achieve higher customer satisfaction, reduced churn, increased revenue, and greater employee satisfaction. Furthermore, wi

How to Define Your Core Brand Values (And Why You Should)

Values stand at the very core of your brand. They’re the center from which everything radiates—including your brand’s look (design), message (voice), and relationships (customer service). And unless you’ve been living under a rock with no wi-fi c

4 Strategies That Drive Brand Loyalty

Technology can be a valuable tool to help improve a brand’s relationship with its customers. When customers trust that you’re delivering a unique service and exceeding expectations to meet their needs, they will return the favor by willingly giving yo

Connect, Then Lead

When we judge others—especially our leaders—we look first at two characteristics: how lovable they are (their warmth, communion, or trustworthiness) and how fearsome they are (their strength, agency, or competence). Although there is some disagreement

Seven Ways a Personal Brand Can Help Your Career

Personal branding is trendy right now; but in reality, it’s just a modern take on what some people have been doing for thousands of years — making a conscious decision about how they want to be perceived and deliberately cultivating that image. The co

How To Turn Your Performance Review Into An Opportunity

Are you fulfilled in your role, or hungry for a new challenge? Perhaps you’re hoping for that next promotion, or seeking a transfer to a new division. Maybe you’re ready to switch companies. Wherever you are, think about what experience, opportunity o

Ten Tips For Your Best Performance Review Ever

The end of the year is a great time to look back and look forward. It's the perfect time to capture your learning from the year that is ending and make plans for the new year. Many working people have annual performance reviews at this time of year. I

Thank you for all your help and guidance throughout the process. I strongly believe that your support and assistance has helped me to learn more about myself and it will help me grow both personally and professionally.end-quote

- Litigation Associate

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