“Paulette is fantastic – as a presenter: clear, well-paced, knowledgeable, interesting, and as a communicator: absolutely authentic! Her superb use of examples – personal and otherwise – was grounding and took it out of theory and brought it into reality. The whole thing was more than platitudes; it stirred deep thought about how I can be more authentic in my communications.”

– Participant, Authentic Communication for Lawyers Workshop

The most critical role of a mentor is to offer feedback and instruction to junior lawyers. These sources of information (offered both orally and in writing) are key for lawyers to learn and grow, and to keep them at your firm.

Since mentors have a weighty responsibility, this 2-hour fun and interactive workshop includes:

  • An overview of how the legal profession has traditionally provided feedback
  • A contrast of how research confirms that we’ve been providing feedback wrong all along
  • Understanding the difference between feedback and instruction
  • Re-framing what to provide feedback on, which includes commendation
  • Providing a practical feedback tool: Situation, Behaviour, Instruction/Impact (SBII)
  • Giving participants an opportunity to practice SBII in a handout and through a live simulation
  • Additional one-on-one coaching with participants following the workshop

Authentic communication is in demand. Clients and colleagues alike expect greater levels of humanity and honesty in the workplace nowadays. Yet, the majority of interactions in the daily life of a lawyer are less than authentic.


Being trained as a lawyer doesn’t guarantee becoming an authentic communicator.  It requires something different. In this engaging workshop, your lawyers will not only learn what it takes to become an authentic communicator, but also practice it in a safe place. They’ll reap the benefits of greater engagement in the workplace (and with clients), and personal and professional satisfaction knowing that they’ve stayed true to themselves, what they do and who they serve.


This 2-hour workshop includes the following features:

  • Establishing what authentic communication means, what it doesn’t mean and the benefits
  • Determining the problems with authentic communication and what prevents us from becoming authentic communicators
  • Using an anonymous checklist to identify what specific challenges the audience encounters
  • Teaching a simple process that leads to authentic communication
  • Deconstructing interactions to practice authentic communication
  • Additional one-on-one coaching with participants following the workshop

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